Min Doktor combines medical expertise, technical innovation and an exceptional user experience to provide people with quick access to high quality health care, wherever they are.
Our team consists of more than 60 people from various backgrounds and with a multitude of life experiences. We strongly believe that our diversity is a great asset for both the company and our patients. The opportunities to grow and learn from knowledgeable colleagues are endless.
At Min Doktor the Quality Assurance team works to make sure we fulfill our responsibilities as a caregiver and have a quality management system with the right set of guidelines and routines. As a member of the team you will take part in creating, implementing and maintaining guidelines and routines set up to assure Min Doktor delivers high quality care and lives up to applicable rules and regulations governing health care.
What you will be doing
Work together with the different teams to create and implement guidelines and routines in Min Doktor´s quality management system.
Continuously evaluate the quality of the service and health care Min Doktor is providing and find areas of improvement. Analyzing statistical data is a central part of this.
Coordinate the investigation of deviations and customer complaints to solve the issues and find areas of improvement.
Contribute to the Min Doktor service by compiling and interpreting regulatory requirements to ensure that we are in compliance with regulations.
Who you are
You have a solid experience of working with quality assurance in Swedish health care, the pharmaceutical industry or the medical technology industry.
You have good analytical skills with the abiltiy to analyse both quantitative and qualitative data and draw conclusions from it.
Since you will be working with people from different parts of the company, e.g. support personnel, software developers, doctors, on a daily basis you have good communication skills and easily adapt to new situations and group constellations.
You like diving into details to investigate problems but at the same time have the ability to zoom out and see the big picture.
You are excited about the challenge it means to find ways of interpreting rules and regulations that are not yet adapted to digital health care.
You are comfortable with English in both speech and writing.
As a member of the Min Doktor Quality Assurance team you will have the opportunity to work with colleagues from all the different parts of the company. You will play an important part in the process of further developing digital health care.
Good to know
English is the official language written and spoken at Min Doktor.
Swedish is used where needed due to regulations.
Not required but a plus
Experience from other healthcare systems in other countries